Recently, the news that nearly 100 textile companies from the Taihu Lake Shade Cloth Home Textile Chamber of Commerce in Siyang County jointly boycotted a chemical fiber factory spread among the friends of textile people. of uproar. In fact, the cause and effect of this incident is very simple. There are quality problems in the raw materials produced by a certain chemical fiber factory, which caused losses to the downstream weaving factories. The key is that when textile companies negotiated solutions with chemical fiber factories, the chemical fiber factories lacked the attitude to solve the problem and take responsibility. Instead, they used various reasons to shirk or even slander the chamber of commerce.
A simple quality problem cannot be solved well, but has evolved into a fierce boycott. In the final analysis, there is a status difference between textile companies and chemical fiber factories. not equal. The self-positioning of chemical fiber factories as “above the top” determines that it is difficult for them to bend down and listen to the voices of downstream companies. It is understandable that they adopt practices of evasion, evasion, and indifference in the face of various demands.
The textile industry chain around us includes raw materials, weaving, printing and dyeing, garment making, trade… it is complete and complex, involving many enterprises and factories. Games and confrontations arising from quality issues like this are filled with every link, and the final solution is mostly in favor of the party with stronger strength and status.
Victims and perpetrators , the conversion happens in an instant
Siyang Huan Taihu Shade Cloth Chamber of Commerce faces the passivity and helplessness of chemical fiber factories, which is also the norm for all weaving manufacturers. A chemical fiber factory that has not yet reached the status of “industry giant” has such a tough attitude, let alone the raw material giants. Weaving factories have no chance to speak out when it comes to raw material quality issues. All they can do is choose raw material manufacturers that are well-known in the industry and have guaranteed quality. But who can guarantee that the quality of raw materials will always be 100% correct? If there is a problem with the gray fabric caused by the quality of the raw materials, you will either have to bear the responsibility silently and scrap the batch of products; or you will hide the problem and pass it on to downstream traders.
Weaving factories are relatively stronger than downstream companies and have the confidence to pass on quality problems to downstream companies. In an instant, the roles of victim and perpetrator are interchanged. . The “raw material quality” problem that the weaving factory is unable to solve is converted into “problem gray fabric” and thrown to the downstream. If the problem with the gray cloth is not major and the downstream traders do not discover it, then there will not be much conflict. The fear is that there will be problems with the entire piece or batch of gray fabric, and then the two parties will inevitably have conflicts.
Downstream traders have borne almost all the pain from the textile industry chain. In addition to gray cloth factories throwing problematic products to them, they are also “passive” in front of dyeing factories. Get beaten”. Since there are many processes involved in printing and dyeing, there is the possibility of errors in every link, and fabrics are irreversibly damaged in many processing steps. One mistake in one step may cause the entire vat to be scrapped. For “small problems” such as heavy or light weight, soft or hard feel, dark or light dyeing caused by errors in the dyeing factory, the first thing that the dyeing factory often thinks of is not how to repair it, but whether it can be repaired. The customer accepts it unconditionally.
Negotiating compensation is always a matter of principle A Long and Difficult Road
From the extreme measures taken by weaving factories to boycott chemical fiber factories, we can see that defending rights and obtaining compensation is a difficult road road, and the attitude of “disadvantaged” weaving factories towards downstream enterprises’ rights protection is also intriguing.
If it is a new customer and the payment for the gray fabric has been settled, most of them will not have a positive attitude and would rather lose a customer than lose the money they received, so they shirk the relationship with them. Wrangling is a routine operation, just bet that customers don’t have time and energy to spend. Unless the customer is determined and uses all means, such as blocking the door with a car and other more extreme methods, the weaving factory will generally not give in. When facing old customers, especially those with monthly payment, the attitude towards solving problems should be much more positive. But even if the weaving factory admits quality problems and returns all the fabrics, it will still be a big loss for downstream companies. After all, if there are no problems with printing and dyeing, you have to bear this part of the cost yourself, not to mention the wasted time, manpower and other costs that are immeasurable.
For quality problems caused by printing and dyeing factories, it is more difficult to protect rights. Even if you admit fault and are willing to compensate, it will not fully compensate you for all your losses. It would be good to compensate you for half of the amount you requested. And generally there is no such thing as direct compensation to you. Compensation is provided through discounts on later printing and dyeing costs. In other words, if you want to really get compensation, you have to process it in this dyeing factory for a long time.
The textile industry chain is very long, but this does not mean that the relationship between each part is very distant; there is a strength gap between various textile companies, but this is not a reason to ignore the rules and shirk responsibilities. “Everyone is prosperous and suffers at the same time””Loss”, when faced with quality problems, the first thing you should think of is how to solve them on the spot, rather than unconscionably transferring them to downstream companies to amplify the problem. If an unfortunate mistake causes a quality problem, active negotiation and compensation are also a sign of responsibility. . Never drag a small issue into a confrontation, which will ultimately damage the interests of both parties and overdraft the credibility of the industry.
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